Popular Services

Use this service to request all reinstall or purchase of a computer hardware or accessories.

Request users be added, removed or changed in your OAKS classes. This includes Grading Assistants, Fake Students, Students with an Incomplete and more.

Software request for College of Charleston owned computers, classrooms, and labs

General email problems or requests

Request Cougar account permission changes.

Network folder and files access request.

Change your course dates, request a Development or a Special Non-credit OAKS Course, request for your Banner course to be resent to OAKS or request an integration.

BDM Access Request to add users to or remove users from BDM User Groups.

Use this service request form to submit a request for assistance for web applications to the Web team when another specific service request form does not exist for the particular service you require.

Banner Data Owners can request access to Banner INB for users for the various Banner security roles controlled by the Data Owner.

Use this ticket to request services pertaining to College campus phone lines, Verizon cell phone lines, and hotspots. With this ticket, you can:

Add new phone lines and disconnect existing ones
Order a Segra Unify soft phone app for your campus line
Update phone programming, records and billing
Update/reset voicemail
Order a new departmental hotspot
And more!

Request Access to Cognos for new or current users.

Report a problem with technology relating to a classroom or departmental lab.

Restore user and department files from backup.

Due to remote classes during the COVID-19 Outbreak, Information Technology has extended the ability to checkout Windows Laptops and Wi-fi hotspots to students who demonstrate financial need.

Request access to network files while away from campus through VPN.

Courses and classlists in OAKS should match your schedule in MyCharleston. Use this form to report discrepancies.

Combine multiple OAKS courses into one OAKS shell.

Request software for a classroom or lab.

Students enrolled in a degree-seeking program or involved in an ongoing research project may request certain statistical software free of charge for their personal computers.

Use the Self-Service Password Reset to reset your password.

Use this service request form to submit a Support Request to the Ancillary team when another specific service request form does not exist for the particular service you require.

Service for requesting access to Compliance Assist.