Service Catalog

Categories (15)

Accounts & Access

Permissions and password management, adding and removing accounts

Wi-Fi, Internet, Cabling & Networking

CofC Secure, CofC Guest, wired network access, cabling and network configurations

Classrooms, Labs & Conference Rooms

Technology in classrooms, departmental computer labs, and conference rooms.

Email, Calendar, & Messaging

Microsoft Outlook, Office 365, Cmail, Yammer, Listserv, and distribution lists

Computers, Printers & Servers

Computer repair and purchasing, printing and copying

Information Security

Security Assessment, antivirus, and phishing

Telecommunications

Conference calls, telephone equipment and mobile devices.

Software & Programs

Adobe Creative Cloud and other software requests.

Applications & Programming Services

Cognos, Banner INB/SSB, and BDM/BDMS

OAKS

The College’s learning management system, based on the Desire2Learn/Brightspace platform

Training & Consultations

Online and in-person training

Other Campus Services

Non-IT services offered by other Campus departments, Cougar Card, Dining Dollars, etc.

Project Requests

Project submissions that need IT assistance.

Public Safety

Services regarding campus safety.

Marketing

logo/wordmark, event collateral, materials for review/approval, photography requests, social media, email marketing, assistance with developing marketing plans and strategies, writing and editing for different media platforms, developing paid advertising campaigns, digital marketing, creating web strategies and designs, photography, video marketing and graphic design