Applications & Programming Services

Cognos, Banner INB/SSB, and BDM/BDMS

Categories (3)

Services (28)

Ancillary Support Request

Use this service request form to submit a Support Request to the Ancillary team when another specific service request form does not exist for the particular service you require.

Appointment Manager Support (AM)

Report a problem or issue with Appointment Manager

Blackboard Support (Card System)

Please use this request to report any problems or issues with the Blackboard System.

Blog Request - Create New Faculty/Staff Blog

Create a new blog on the College of Charleston blog server for faculty and staff (http://blogs.cofc.edu).

Cascade CMS- Add Users Request

Grant users access to a CofC website in the Content Management System (CMS) Cascade Server.

Classroom Access Codes Update

Request from Registrar’s Office to update the Classroom Access Codes list on the Faculty tab in MyCharleston.

CofC System Down/Not Responding

Report issues with a system or application being down or not responding. Systems such as: Axiom, AssetWorks, BDM, ePrint, MyCougar Campus, MyCharleston (Luminis), SciQuest and Workflow.

Compliance Assist Access

Service for requesting access to Compliance Assist.

Degree Works Support (DW)

Please use this request to report an issue or problem with Degree Works.

Distribution List Creation

Request for Automated Distribution List using student data

EAM Application Issues

Use this ticket to report issues pertaining to campus enterprise applications.

EAM Application Support

Use this ticket to request services pertaining to enterprise applications.

Electronic Transcript Support

Please use to report a problem with Etranscript's or Robo Registrar

Explorance Support (Blue)

Please use this to report an issue or problem with Explorance (Blue).

International Students and Scholars Management System (ISSM)

Please use this request to report an issue or problem with the International Students and Scholars Management System (ISSM)

LiveSafe Support

Use this incident request to identify issues or ask questions pertaining to the LiveSafe application.

Microsoft App Proxy Request

Use this service to request new Microsoft App Proxy Access for an application on campus.

Microsoft Office

Questions or issues pertaining to Microsoft Office.

Mobile Application / Website Project Request

Use this form to submit a Mobile Application or Website Project to be reviewed by Information Technology and Marketing and Communications.

MyPortal/CampusM Assistance

Please use this request to receive assistance using or accessing the College of Charleston MyPortal mobile application or desktop site.

Parameter Change Request

Request for Parameter Change

POSM Major and Minor Logic Update

Maintenance to the logic that controls Program of Study Management (POSM) dependencies for Majors, Minors and Concentrations.

R25 Support (Classroom Scheduling)

Please use to report any issues or problems you are having with R25.

StarRez Support

Used to report a problem with StarRez

StatusCast Request

Use this service to request additional subscribers to an existing StatusCast application/service, changes to the title or description of an existing application/service, or creation of a new application/service.

Web Support Request

Use this service request form to submit a request for assistance for web applications to the Web team when another specific service request form does not exist for the particular service you require.