Use this service request form to submit a Support Request to the Ancillary team when another specific service request form does not exist for the particular service you require.
Report a problem or issue with Appointment Manager
Please use this request to report any problems or issues with the Blackboard System.
Grant users access to a CofC website in the Content Management System (CMS) Cascade Server.
Request from Registrar’s Office to update the Classroom Access Codes list on the Faculty tab in MyCharleston.
Report issues with a system or application being down or not responding. Systems such as: Axiom, AssetWorks, BDM, ePrint, MyCougar Campus, MyCharleston (Luminis), SciQuest and Workflow.
Service for requesting access to Compliance Assist.
Please use this request to report an issue or problem with Degree Works.
Request for Automated Distribution List using student data
Use this ticket to report issues pertaining to campus enterprise applications.
Use this ticket to request services pertaining to enterprise applications.
Please use to report a problem with Etranscript's or Robo Registrar
Please use this to report an issue or problem with Explorance (Blue).
Please use this request to report an issue or problem with the International Students and Scholars Management System (ISSM)
Use this incident request to identify issues or ask questions pertaining to the LiveSafe application.
Use this service to request new Microsoft App Proxy Access for an application on campus.
Questions or issues pertaining to Microsoft Office.
Use this form to submit a Mobile Application or Website Project to be reviewed by Information Technology and Marketing and Communications.
Service for requesting new application tiles be added to MyPortal.
Please use this request to receive assistance using or accessing the College of Charleston MyPortal mobile application or desktop site.
Request for Parameter Change
Maintenance to the logic that controls Program of Study Management (POSM) dependencies for Majors, Minors and Concentrations.
Please use to report any issues or problems you are having with R25.
Used to report a problem with StarRez
Use this service to request additional subscribers to an existing StatusCast application/service, changes to the title or description of an existing application/service, or creation of a new application/service.
Request a communication plan in Student Success Insights (CRM Advise) for triggering communications to groups of certain students based on criteria defined by you.
Use this service request form to submit a request for assistance for web applications to the Web team when another specific service request form does not exist for the particular service you require.