Services A-Z (141)


Academic Conference Planning

Ancillary Support Request

Appointment Manager Support (AM)


Banner - Banner Relationship Manager Support (BRM)

Banner - Chart of Account Maintenance

Banner - INB Access

Banner - Patch Request

Banner - Workflow Down or Not Responding

Banner 9 Project Issue report

Banner Support

BDM Banner Document Management Access

Blackboard Support (Card System)

Blog Request - Create New Faculty/Staff Blog

Building Access Incident


Cascade CMS- Add Users Request

Chain of Custody

Classroom Access Codes Update

Classroom Software Request

Cmail / Google Apps - Password Reset

CofC System Down/Not Responding

Cognos Migration Request

Cognos New Report Request

Cognos Training Request - In Person Consumers or New Authors

Cognos/Tableau Data Access Request

CognosHelp Request

Compliance Assist Access

CSAS Issue - Cougar Scholarship Award System


Degree Works Support (DW)

Distribution List Creation


EAM Application Issues

EAM Application Support



Electronic Transcript Support

Email - Report a Problem

Email Account - Modify/Create/Delete

Email Confirmation

Emergency Call Box Check

ERP Application Services Request

Event Ticketing: Paciolan Wifi Datasheet

Explorance Support (Blue)


Library Lab Equipment Repair Request

Light Check

LISTSERV Assistance

Litigation Hold

LiveSafe Support

Loaner Equipment Request


Microsoft App Proxy Request

Microsoft Office

Mobile Application / Website Project Request

Movie Captioner Install

MyCharleston Access

MyPortal Tile Request

MyPortal/CampusM Assistance


Network Folder/File Access

Network Folder/File Assistance

New LISTSERV Request

New Request for Digital Signage

Notice of Upcoming Court Appearance


Panic Button Check

Parameter Change Request

PCI Network Change Request

Phishing Attempt

Poll Everywhere - Get a Pro Account

POSM Major and Minor Logic Update

Printer Help

Problem Accessing Network (Residence Halls and Houses)

Project Request


R25 Support (Classroom Scheduling)

Registration Assistance

Report Security Camera Incident

Restore File From Back-up

Retired/Emeriti E-Mail Retention Request


Security Camera Cabling Request

Software Issue

Software Request

StarRez Support

StatusCast Request

Student Computer Repair

Student Employee Account

Student Loaner Equipment Request

Student Success Insights Communication Plan Request

Suspicious Account Login Detected


Telephone - Caller ID Change/Update

Telephone - Service

Telephone Issue

Telephone Move(s)

Text Message (SMS) Request

TLT Consultation

Training Requests


Virtual Townhall Request

Virus Analysis

Voicemail - Password Reset

Voicemail Box Reset

VPN Access Request (Pulse VPN)

VPN Assistance (Pulse VPN)

VPN PIN Reset (Pulse VPN)


Web Conference Request

Web Support Request

Wireless Guest Account

Wireless Issue